FAQ

You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been despatched and we will give you the tracking ID to follow up your shipment.

Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you. Once this has been dispatched, you’ll receive an email notifying you of this with a tracking link included. Your tracking will continue to update as your parcel makes its way to you so please be patient! The delivery may differ between products depending on where they are located and the shipping method you have selected.

We know our customers want their items ASAP so as soon as your order is placed, our team works hard to ensure that this is dispatched as quickly as possible! Unfortunately, this does mean that we’re not always able to change any order details once the order has been confirmed (so always double check before you click confirm!) If you need details amending or the order cancelling, please send over the order number, full name and email address and what exactly needs to be changed/cancelled to one of our social media channels or customercare@shesxo.com.

and we’ll try our best to sort this for you! If your parcel has already been dispatched, you are welcome to refuse it upon delivery or return the parcel for a store credit or exchange. Please note that sale items are not eligible for exchange.

We’re sorry to hear your order has been cancelled. If you have received a cancellation email from us, this will be because the item has either been found to be out of stock when we came to pick your order or, our payment provider has declined to accept your payment method. You’ll receive a cancellation email from us with more details regarding this and your refund will be in your account within the next 72 hours/7 working days (this time frame is dictated by your bank and isn’t something we can speed up unfortunately).

Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.

We do not provide free returns. You can return your order with your local post office using the returns address here, but this service is not paid for and this cost will be your responsibility. Please note, we recommend sending back your items tracked as we cannot be held liable for any items that fail to reach us. We recommend you pack your item flat and send it as a Large Letter as this is likely to be the cheapest option - you do not need to include the box.

Returned items must be received within 14 days of delivery for Canadian orders and within 30 days of receipt for International orders. Please do your best to try on, handle and repackage the items with care with the labels and tags on. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached. * Please note that we always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us. We aim to process all returns within 10-14 working days of delivery to us, at which time we will issue a store credit or an exchange and will follow up with a confirmation email.

Unfortunately, we are unable to accept back jewellery or hair accessories for a refund/exchange.

Please don’t worry about your missing invoice! Simply include a note inside your package with your order number, full name and reason for returning your item and we’ll still be able to process this for you as normal! You can also send us an email at customercare@shesxo.com

and we will gladly send you a copy of your invoice.

She's XO
#304 5-112 Elizabeth street
Toronto, ON. M5G 1P5
+1 647-499-2131

We always want our items to fit our customers perfectly, so we provide a size guide and sizing information next to all items on our website. All our items generally fit true to (US) size but if we know a product’s material creates a tighter fit, we’ll recommend sizing up in the product description box alongside the item. If you require further help with sizing, our customer service representatives can recommend you a dress size if you send over the item name and your bust, waist and hip measurements via one of our contact platforms.

Our items are super popular and can sell out quickly but don’t be disheartened as we restock different items 2/3 times a month and our newest items are generally restocked within 2-week periods. We can’t provide exact restock dates but if there’s a particular item you’re waiting on, please send over the product name and size via the form on the product page and we’ll be sending you an email when restocked in and we’ll then let you know when this item has been restocked so you can be one of the first to get your hands on it! We also love to tease, and you may see some unreleased items on our Instagram pages from time to time… When this happens, the items will generally be online within the next 1-2 weeks. Be sure to keep an eye on our What's new section for all our latest drops!