If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or a store credit. For hygiene reasons, some items are non-returnable. If this is applicable it will be stated on the product page.
HOW LONG AFTER PURCHASE CAN I MAKE A RETURN?
Returned items must be received within 14-days of receipt for Canadian orders and within 30 days of receipt for international orders.
HOW DOES THE CORONAVIRUS AFFECT MY RETURN?
We know the last thing on your mind during an illness or self-isolation will be posting back your return so we’ve got you covered! We’ve extended our returns period to ensure those following government guidance can still receive their credit or exchange. For more information on this, feel free to contact our super-friendly customer service advisors via email at customercare@shesxo.com. Stay safe!
HOW TO MAKE A RETURN?
Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
Please contact us prior with your order number to enable us to identify you and process your return as quickly as possible.
We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
Our return address is:
She's XO
#304 5-112 Elizabeth street,
Toronto, ON, M5G 1P5
+1 647-499-2131
She's XO
#304 5-112 Elizabeth street,
Toronto, ON, M5G 1P5
+1 647-499-2131
HOW LONG DOES A REFUND TAKE?
We aim to process all returns within 10-14 working days of delivery to Canada, at which time we will issue a full store credit refund or exchange and will follow up with a return confirmation e-mail. Please note we do not contact you when an item arrives back to us, but only once your credit / exchange has been issued 10-14 working days later.
AM I STILL ABLE TO RETURN MY ITEM IF THERE IS MAKE-UP OR FAKE TAN AROUND THE NECKLINE?
Unfortunately we're only able to accept returns back in the immaculate condition they were received in.
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER.
We're really sorry if we've made a mistake with your order. Please send us a message so we can fix this for you right away.
DO I HAVE TO PAY FOR RETURN POSTAGE?
We're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
HAVE YOU RECEIVED MY RETURN?
Please allow up to 14 working days for your parcel to be returned to She's XO. We will send you a confirmation email receipt once your return has been refunded. If you haven’t heard any communication from us after the 10 working day timescale, please contact our customer care team with your order number and details of the items returned.
If you've returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.
If you've returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.
